Life and Times – Follow the money

A recent BBC investigative programme (File on Four) focused on the financial crisis in British universities, revealing how most of them are urgently trying to make savings by cutting staff numbers and courses on offer. It showed how one of the underlying factors is the falling numbers of students from abroad who pay higher fees than domestic students and on whom many universities have become reliant. The result, so the programme disclosed, was desperate attempts by some institutions to recruit overseas students, even to the extent of overlooking poor qualifications or poor knowledge of English, which may lead to cheating in exams and other assessment exercises and which is then also often overlooked.

The customer is right
But, as I frequently hear from friends in my own local university, the reverberations of the funding problems are more wide-ranging and are causing considerable stress and insecurity to those employed there. One of the greatest concerns for academic employees, apart from the ever-present risk of being pressured into ‘voluntary’ severance or simply declared redundant, stems from the fact that the customer (ie the student) is now very much ‘in charge’. Gone are the days when universities were largely funded by government and regarded by most as places of ‘higher learning’ which didn’t need to be too concerned about where the money was coming from. Gone are the days when students, apart from not being charged for the tuition they received, received local authority grants to cover their living expenses. And gone too are the days when students would look up to their lecturers and see university education as a bonus that would serve them in all manner of useful ways in the years to come. Now that governments no longer fund universities to any significant degree and students have to pay for both living expenses and tuition out of their own (or their parents’) pockets, the tables are well and truly turned.

The anxiety of universities to attract students and then keep them happy when they get there has meant that the students now largely regard their lecturers as servants and are ready to complain and demand redress when things (even small things) don’t go entirely to plan for them – for example if they don’t feel sufficiently well instructed (or even ‘entertained’) by a lecturer or are given lower exam marks than they hoped for or expected. And such complaints are taken deadly seriously by the university authorities themselves with lecturers required to explain themselves and a student’s dissatisfaction not infrequently resulting in a rap over the knuckles for their lecturer or even a formal disciplinary process. And the students’ assessment of their lecturers’ ‘performance’ and the ‘scores’ they are asked to give to them at the end of each module will feed into the university’s decision about whether, for example, a lecturer passes probation, is promoted, or is made redundant if reductions in staff costs are deemed necessary. And though campus trade unions rail against this, they are, so I’m told, rarely successful in achieving any relaxation of these policies or reversal or mitigation of penalties imposed on individual union members who go to them for help.

Obedient zombies
The other thing my university friends tell me is that those who manage to negotiate the hurdles and achieve promotion to higher posts are then required to administer the above processes. In other words, they are required to put the fear of god into their ‘lower level’ colleagues. And just like most others detailed to do ‘the dirty work’ in the repressive regime that employment represents, they usually agree to it and so accept the role of (as one of my University friends puts it) ‘obedient zombie’, even if some at least carry out the tasks required of them with some reluctance but maybe justifying it to themselves on the grounds that they are somehow acting in everyone’s collective interest.

The student-as-paying-customer model that now prevails is also backed up by government policy whereby anyone dissatisfied with the service they have received from their university has the choice of two different bodies they can complain to – either the Office for Students or the Office of the Independent Adjudicator for Higher Education. They can claim redress either in the form of changes to their grades or financial compensation from their University. But, over and above this, universities run scared that such complaints, if upheld, may be made public and so risk damaging their reputation and discouraging future students from applying, which would adversely affect their already precarious financial position. This of course increases the pressure put upon staff and departments within the university to make sure that, if complaints are made to them by students, ‘satisfaction’ is given, so that such complaints do not risk being taken outside the University with the possible consequences of that. Hence the prevailing mentality of ‘the student is always right’.

Money, money, money
What does all this mean for university staff in the current system? It means, for one thing, long hours to fill in for the work of staff who have left via ‘voluntary’ severance or redundancy. It means that other aspects of their work, in particular their research, that they may have been hoping would give them satisfaction and inspiration and increase the sum of human knowledge in their discipline takes second place to something that may seem to have become a meaningless and alienating grind. And it means more stress and insecurity of not knowing if their job will be safe come the next money-saving operation – whichever euphemism is used for it (take your pick between ‘reorganisation’, ‘review’, ‘restructuring’, ‘redesign’, or anything else). The undeniable reality is that the system we live in, in employment and much else, dictates that money shall be the ultimate arbiter. In extreme cases it may decide whether people live or die. In others – and this applies to university employees – it will decide whether they feel relatively comfortable with their life on a day-to-day basis or whether they lead an anxious and insecure existence sweating on their employer’s judgement about whether there is enough money in the coffers to continue employing them.

HOWARD MOSS